Privacy Policy

Last updated: Feb, 2025

At Alpine Campers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect personal information from you when you interact with us, including but not limited to:

Full name
Email address
Phone number
Postal address
Location and region
Your preferences regarding our products or services
Information submitted via forms on our website or advertising platforms (e.g. brochure downloads, appointment bookings, quote requests)

We may also collect information about your device and browsing activity using cookies, analytics tools, and third-party integrations.

2. How We Collect Your Information

We may collect personal information through the following methods:

Directly from you via our website forms, phone calls, emails, or in person
When you download brochures, make an enquiry, or book a viewing
From advertising platforms (e.g. Facebook, Instagram, Google) via lead forms
Automatically through your interaction with our website (cookies, Google Analytics, Meta Pixel, etc.)

3. Why We Collect Your Information

We collect personal information for purposes including:

To respond to enquiries and provide product information
To send brochures, quotes, and marketing materials (with consent)
To personalise your experience with Alpine Campers
To manage your appointment bookings and communications
To inform you of promotions, new product releases, and updates
To improve our website, services, and advertising performance
To meet our legal obligations and protect our business interests

4. Disclosure of Personal Information

We may disclose your personal information to:

Our internal sales, marketing, and customer service teams
Our technology providers (e.g. CRM and email platforms such as HubSpot)
External service providers who assist us in running our website and campaigns
Legal, regulatory, or law enforcement agencies, if required by law

We will never sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure storage and restricted access to digital platforms.

6. Access and Correction

You have the right to access and correct your personal information. To do so, please contact us using the details below. We will take reasonable steps to ensure your information is accurate and up to date.

7. Opting Out of Marketing

You may opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in our communications or contacting us directly.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and gather data about website performance and user behaviour. You can disable cookies in your browser settings, though this may affect website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We recommend checking periodically to stay informed.

10. Contact Us

If you have any questions about this Privacy Policy or wish to access, correct, or delete your personal information, please contact us:

Alpine Campers
📍 5 Kerryl Street, Kunda Park QLD 4556
📞 (07) 5441 2093
✉️ admin@alpinecampers.com.au
🌐 www.alpinecampers.com.au