REDARC
Power, charging and monitoring support.
- Phone
- 1300 733 272
- Hours
- Mon–Fri, 6:00am–5:00pm
- Website
- redarcelectronics.com
Current Generation Support
Current Generation ALPINE Support.
Ownership resources, touring guidance, operational support and system information for current-generation ALPINE models from September 2024 onwards.
Component Support Directory
Get expert component support faster.
ALPINE is always here to help. For product-specific troubleshooting or operating support, many of the specialist component manufacturers fitted to your ALPINE also provide dedicated technical support teams. Contacting them directly can often be the fastest way to get expert advice and keep your travels moving.
If you are unsure where to start, or believe your enquiry relates to your ALPINE warranty, contact our team and we will point you in the right direction.
Cruisemaster
Suspension, coupling and towing support.
- Phone
- 1300 354 565 — Option 5
- Website
- cruisemaster.com.au
Dieselheat
Diesel heating and hot water system support.
- Phone
- (03) 6295 2500
- Hours
- Mon–Fri, 7:30am–3:30pm
- Website
- dieselheat.com.au
Revolution Power
Lithium battery and power support.
- Phone
- 1300 203 498
EnviroPro
OGO and waterless toilet support.
- Phone
- 1800 707 076
- Hours
- Mon–Fri, 8:00am–5:30pm
- Website
- enviropro.com.au
LooSeal
LooSeal toilet system support.
- Website
- looseal.com.au
- Support
- Online contact form via website
- Alternative
- Breakfree RV — 0449 130 060
Webasto
Heating and climate system support.
- Phone
- (02) 8536 4800
- Website
- webasto.com.au
LINAK
Actuator and lift system support.
- Phone
- (03) 8796 9777
- Website
- linak.com
Not sure where to start?
If you are unsure who to contact, or your enquiry relates to your ALPINE warranty, our team is here to help.
- ALPINE Support
- (07) 5441 2093
Current Generation ALPINE
Ownership support for current-generation ALPINE models.
This section is designed for current-generation ALPINE hybrid and touring models from late 2024 onwards, including ALPINE-14, 15, 16, 18.6 ELEVATE, 18.6 EXPLOR and 19.6 EVOLUTION.
Built around modern off-grid touring.
Current-generation ALPINE models combine composite construction, lithium power systems, intelligent charging platforms and off-road touring capability designed for Australian conditions.
Your model may vary.
Some ALPINE campers include optional upgrades, running changes or custom specifications beyond standard factory inclusions outlined throughout this support guide.
Support when you need it.
ALPINE support is coordinated through our Sunshine Coast team, with Australia-wide support agents and component manufacturers assisting where required.
Before You Travel
Pre-trip checks before heading off-grid.
A quick pre-departure inspection can help prevent the majority of common touring issues and ensure your ALPINE is ready for safe long-distance travel.
Important
This is not a replacement for scheduled servicing or manufacturer maintenance requirements — it is a practical ownership checklist before travel.
01
Check tyre pressures & wheel hardware
Inspect tyre condition, pressures, wheel nuts and visible suspension hardware before every trip — especially after storage or rough-road touring.
02
Set correct suspension ride height
Confirm Cruisemaster suspension ride height is correctly set using the wheel arch ride-height guide before towing.
03
Test brakes & breakaway system
Check electric brake operation, manual handbrake function and breakaway battery status before departure.
04
Confirm charging & battery status
Verify lithium battery charge levels, solar input and Anderson charging operation using your REDARC or Victron monitoring system.
05
Water tanks & plumbing
Check tank valves, filler caps, pump operation and visible plumbing fittings for leaks before leaving.
06
Secure roof, awning & hatches
Confirm electric pop-top roofs are fully lowered and locked, awnings secured and external hatches properly latched.
07
Reverse camera & lighting
Check trailer lights, indicators and reverse camera operation before travel. Some vehicles require driving lights or trailer activation for camera power.
08
Coupling & safety chains
Confirm the DO35 coupling is fully engaged, safety chains correctly fitted and Anderson plugs securely connected.
Power Systems
Understanding your off-grid power system.
Current-generation ALPINE models use different REDARC/Redvision or Victron/Garmin power platforms depending on the model range. Your camper may also include optional upgrades beyond the standard specifications listed here.
Compact Hybrid Platform
ALPINE-14 / 15 / 16
Standard compact hybrid power setup built around REDARC charging and RedVision monitoring.
Battery400Ah Revolution Lithium
2 × 200Ah lithium batteries.
Solar600W Roof Solar
Roof-mounted solar as standard.
ManagementREDARC Alpha 50
May be upgraded to Alpha 100.
MonitoringREDARC RedVision
System monitoring and control.
Dual Axle Touring Platform
18.6 ELEVATE / EXPLOR
Standard dual axle power setup built around REDARC Alpha-100 charging, Redvision monitoring and larger lithium capacity.
Battery660Ah Revolution Lithium
2 × 330Ah lithium batteries.
Solar1000W Roof-Mounted Solar
Upgrades available to 1200W.
MANAGEMENTREDARC Alpha 100
Plus 3000W inverter.
ChargingSolar + DC-DC
REDARC Alpha 100 solar and DC-DC charging.
Dual Axle Touring Platform
19.6 EVOLUTION
Standard power setup built around the VICTRON Multiplus II inverter/charger, GARMIN monitoring and serious lithium capacity.
Battery990Ah Revolution Lithium
3 × 330Ah lithium batteries.
Solar1250W Roof-Mounted Solar
Plus external solar input.
MANAGEMENTVICTRON 120A / 5000W
5000W Inverter / 120A 240V charger.
ChargingSolar + DC-DC
VICTRON 50A solar and DC-DC charging.
01
Maximising solar input
Keep roof panels clean and unobstructed. If using portable solar through the external solar input, use an unregulated panel so the onboard charging system can manage the solar correctly.
02
When stored
Where possible, connect the van to 240V during long-term storage so the onboard REDARC or Victron (optional system) charging system can maintain lithium batteries correctly.
03
Troubleshooting basics
If systems are not responding, start with battery charge level, main power status, inverter state, fuses, breakers, app connectivity and whether the display is locked or asleep.
Power Guide
Power system guide.
Water Systems
Fresh water, grey water and plumbing checks.
Current-generation ALPINE models are designed for extended touring with large onboard water capacity, 12V pumping and practical grey water management.
01
Fresh water tanks
Current-generation ALPINE compact models typically include 2 × 120L fresh water tanks, with dual axle 18.6 and up builds upgraded with an additional 120L tank with a total of 360L.
02
Separate tank fills
Each fresh water tank has its own fill point and tap. For better weight balance and easier monitoring, manage tanks individually rather than assuming they will drain evenly together.
03
12V water pump
If water flow is weak or pulsing, check tank levels, pump power, fittings, filters and air in the line. After refilling, run taps until flow becomes steady.
04
Grey water tank
ALPINE models include an 80L grey water tank. Before travel, confirm the grey water valve is closed and fittings are secure.
05
Filters and remote fills
Use inline filtration where possible, especially when filling from remote or unknown water sources. Inspect and clean filters regularly.
06
Storage flushing
After long storage periods, drain old water, flush tanks and lines, inspect fittings and run fresh water through taps before travel.
Heating, Cooling & Hot Water
Comfort systems designed for off-grid touring.
Current-generation ALPINE models combine hydronic diesel heating, diesel hot water systems and 240V air conditioning designed for Australian touring conditions.
01
Hydronic diesel hot water & heating
Current-generation ALPINE models use Dieselheat hydronic hot water and cabin heating systems paired with Eberspächer diesel furnaces for efficient off-grid comfort.
02
Dieselheat hydronic operation
Allow hydronic diesel systems time to reach operating temperature. If systems fail to ignite or produce heat, check diesel levels, battery voltage and airflow.
03
Houghton air conditioning
Roof-mounted Houghton air conditioners require 240V operation via external power or compatible inverter systems depending on your ALPINE specification.
04
Ventilation & airflow
Use roof hatches, windows and ventilation strategically to reduce condensation and improve comfort during humid or tropical touring conditions.
05
Heater troubleshooting
If heaters smoke excessively or smell strongly of diesel, inspect intake airflow and check for dust build-up or restricted ventilation.
06
Off-grid heating efficiency
Diesel heating systems are designed to minimise battery draw compared with electric heating, making them ideal for extended off-grid touring.
Climate Systems
System information.
Interior Living Systems
Everyday touring comfort and practical ownership care.
Current-generation ALPINE models combine lightweight composite construction with practical touring layouts, modern appliances and durable interior finishes designed for Australian travel conditions.
01
Composite insulated construction
Current-generation ALPINE models use insulated composite wall, floor and roof construction for lightweight towing, improved rigidity and better thermal performance.
02
Electric roof-lift systems
Electric pop-top roof systems should be kept clean and inspected regularly. Lubricate moving mechanisms periodically and check seals before storage or major trips.
03
Refrigerator systems
ALPINE models may include external Evakool fridge slides, internal upright domestic fridges or larger 200L refrigeration systems depending on model and specification.
04
Toilet systems
Depending on specification, your ALPINE may include OGO composting toilets, LOO-SEALED bag systems or Clesana heat-seal toilets.
05
Upholstery & interior finishes
Clean imitation leather upholstery regularly using mild non-abrasive cleaners and avoid prolonged UV exposure where possible during storage.
06
12V cooling fans
Directional 12V cabin fans help improve airflow and reduce condensation during humid conditions or warmer off-grid touring environments.
07
Mini washing machines
Some ALPINE models include optional compact washing machines. Ensure water fittings remain secure and drain systems are clear before operation.
08
Starlink & connectivity
Starlink systems can operate effectively from ALPINE off-grid systems when configured correctly and used within available power limits.
Living Systems
System information.
Servicing Standards
Keep your ALPINE serviced properly.
Routine servicing helps protect towing safety, suspension performance, braking reliability and long-term ownership confidence.
Use a reputable service agent.
ALPINE recommends using a reputable caravan, trailer or 4WD service agent familiar with off-road suspension, electric brakes, wheel bearings and heavy-duty towing components.
Contact ALPINE Support
01
Wheel bearings
Inspect and repack bearings at regular intervals, especially after water crossings, beach driving, rough roads or extended touring.
02
Brakes & breakaway
Check Cruisemaster 12” electric brakes, brake wiring, brake controller operation and the breakaway system before major travel.
03
Suspension & alignment
Inspect Cruisemaster ATX suspension, airbag lines, bushes, bolts, tyre wear, camber, toe and general suspension condition.
04
DO35, jockey wheel & safety chains
Grease and inspect the DO35 coupling, check ARK jockey wheel operation and inspect safety chains, shackles and attachment points.
05
Document your servicing
Keep records, photos and invoices from servicing. This helps with future support, warranty assessment and long-term ownership history.
Exterior Care & Maintenance
Protecting your ALPINE for long-term touring.
Current-generation ALPINE models are designed for Australian touring conditions, but regular cleaning, inspection and preventative maintenance remain critical for long-term ownership.
01
Composite body cleaning
Wash composite panels regularly using mild automotive soaps and soft wash mitts. Avoid aggressive cutting compounds or harsh chemical cleaners.
02
Saltwater & beach driving
After beach driving or coastal touring, thoroughly rinse the chassis, suspension, underbody and fittings with fresh water to minimise corrosion risk.
03
Speedliner protection coating
If fitted, clean polyurethane Speedliner coatings using mild soap and soft brushes. Avoid petroleum-based solvents or harsh pressure washing at close range.
04
Hatch locks & hinges
Regularly lubricate hatch hinges, locks and moving hardware using suitable silicone or dry-film lubricants to minimise dust ingress and premature wear.
05
Solar panel cleaning
Dust, salt and road grime reduce solar charging efficiency. Clean panels regularly using soft brushes and low-pressure water.
06
Electric awning systems
Retract awnings during strong winds and storms. Inspect anti-flap kits, brackets and awning arms regularly for movement or wear.
07
Roof seals & weather protection
Inspect roof seals, hatches and external penetrations regularly for signs of deterioration, dust ingress or water intrusion.
08
Long-term storage protection
Where possible, store your ALPINE undercover or use a breathable caravan cover to reduce UV exposure and weather-related deterioration.
Storage & Long-Term Care
Looking after your ALPINE between adventures.
Proper long-term storage practices help protect batteries, plumbing systems, upholstery, seals and exterior finishes while reducing preventable maintenance issues.
Important
The majority of preventable caravan issues occur during storage — not while travelling. Small routine checks can significantly improve long-term ownership reliability.
01
Battery maintenance during storage
Where possible, keep your ALPINE connected to suitable 240V power during storage so onboard REDARC or Victron charging systems can maintain lithium batteries correctly.
02
Ventilation & condensation prevention
Slightly open roof vents or windows where safe to do so to improve airflow and reduce condensation build-up during humid weather or long-term storage.
03
Water system flushing
Drain tanks and flush plumbing systems periodically if the van is stored for extended periods, especially in warmer climates or tropical conditions.
04
UV & weather protection
Store your ALPINE undercover where possible or use breathable caravan covers to minimise UV exposure and weather-related deterioration.
05
Anti-corrosion protection
Apply anti-corrosion sprays periodically to exposed chassis components, suspension hardware and vulnerable metal surfaces — especially after coastal or beach touring.
06
Interior preparation before storage
Empty fridges, clean food areas, remove perishables and ensure soft furnishings remain dry before extended storage periods.
07
Roof seals & hatch inspections
Inspect seals, hatches and external penetrations regularly for deterioration, movement or signs of water ingress before and after storage.
08
Pack-up checks after trips
Before storing your ALPINE, ensure awnings are dry, roof systems are fully lowered, tanks emptied where required and all systems powered down appropriately.
Service & Warranty Request
Need support with your ALPINE?
The fastest way to request support is to submit the service form with your model details, photos, videos and a clear description of what you need help with.
Why use the form?
It gives our support team the information they need upfront, helps reduce back-and-forth emails and allows us to direct your request to the right person or service agent faster.
Submit Request
ALPINE Ownership
Built for the long road ahead.
ALPINE ownership is more than delivery day. From off-grid touring resources and walkthroughs to nationwide support and evolving product systems — we’re here to help you get the most from your adventures.