Legacy ALPINE Assist
Support resources for earlier-gen ALPINE models.
Access troubleshooting guides, supplier resources, maintenance information, touring support and practical ownership guidance.
Earlier Generation ALPINE Models
Practical ownership support for legacy ALPINE campers.
This section is designed for owners of earlier-generation ALPINE models requiring access to electrical apps, maintenance guidance, troubleshooting tips, supplier support information and practical ownership resources.
Component apps & downloads
Access electrical monitoring apps, battery systems, solar charging resources and fridge control applications used across earlier ALPINE models.
Troubleshooting & FAQs
Practical answers for common ownership questions covering suspension, brakes, water systems, electrical systems, storage and maintenance.
Supplier support contacts
Direct links and support details for key ALPINE component suppliers including REDARC, Enerdrive, Cruisemaster, Webasto, Evakool and more.
Service & warranty assistance
Submit service requests, upload photos or videos and connect with the ALPINE support team for ownership assistance and guidance.
Apps & Downloads
Legacy ALPINE electrical systems and component apps.
Many previous-generation ALPINE models use supplier apps for battery monitoring, electrical management, refrigeration and solar charging systems.
REDARC
REDVISION
The RedVision User App provides access to monitor and control onboard electrical systems, lighting, charging and connected devices.
ENERDRIVE
B-TEC Battery Monitor
Monitor B-TEC lithium battery charge status, voltage, current draw and charging performance in real time.
VICTRON
VictronConnect
VictronConnect provides real-time monitoring and configuration access for compatible solar chargers, battery monitors and power systems.
EVAKOOL
EvaKool Down Under
Control and monitor compatible EvaKool Down Under Series II dual-zone fridge systems remotely from your mobile device.
Legacy ALPINE Support
Frequently asked questions for earlier ALPINE models.
Practical troubleshooting, maintenance guidance and ownership tips for earlier-generation ALPINE Campers and hybrid models.
How often should I repack wheel bearings?
Every 5,000km under normal conditions, or sooner after water crossings, beach driving or extended rough-road touring.
Should I carry spare wheel bearings?
Not normally required for standard touring, however remote-area travel may justify carrying pre-greased spare bearings and seals.
What maintenance does Cruisemaster suspension require?
Inspect alignment, tyre wear, bolt torque, bushes, brake pads and wheel bearings regularly. Uneven tyre wear can indicate alignment issues.
What pressure should I use in the airbags?
Follow the ride-height guide inside the wheel arch and avoid exceeding manufacturer recommendations.
Why won’t my water pump turn off?
The tank may be empty or air may be trapped in the line. Refill tanks and run taps until flow becomes steady.
Why is my water flow weak?
Check tank levels, filters, fittings and taps for leaks or restrictions.
Should I use an inline water filter?
Yes — especially when filling from remote or unfamiliar water sources.
Why won’t my Redvision screen turn on?
The panel may be locked. Press the main power button twice to unlock the system.
Why do I have no 12V power?
Check battery charge levels, charging systems and system lock status.
Why is my solar input not showing correctly?
Additional solar controllers may bypass factory indicators. Use the Victron or Enerdrive apps where fitted for accurate monitoring.
How do I minimise condensation?
Open roof vents slightly and use window ventilation where possible to improve airflow.
Should I use a caravan cover?
Yes — breathable waterproof covers help minimise UV and weather damage during long-term storage.
Why is dust entering the camper?
Ensure pop-top vinyl windows are fully zipped closed and door seals are adjusted correctly.
Supplier Contacts & Technical Support
Direct support from ALPINE component suppliers.
Many systems used in earlier-generation ALPINE models are supported directly by the component manufacturers. Below are the most common supplier support contacts and technical resources.
Electrical Systems
REDARC
Technical support for REDVISION, Manager systems, battery charging and electrical troubleshooting.
Lithium Batteries
Enerdrive
Support for B-TEC lithium batteries, battery monitoring systems and charging hardware.
Suspension & Coupling
Cruisemaster
Technical support for ATX suspension systems, DO35 couplings, airbags and alignment guidance.
Heating & Hot Water
Dieselheat
Support for diesel hydronic heating and hot water systems fitted to ALPINE models.
Air Conditioning
Houghton
Product information and support resources for rooftop air-conditioning systems.
Toilet Systems
OGO Compost Toilet
Technical support and operating information for OGO compost toilet systems.
Refrigeration
EvaKool
Support resources and product information for EvaKool portable refrigeration systems.
Awnings & Accessories
Coast to Coast / Fiamma
Support for awnings, anti-flap kits and accessory components fitted to ALPINE models.
Jockey Wheels
ARK
Technical support and product resources for ARK jockey wheel systems and trailer hardware.
